FAQ

When will I receive my order?

Orders are to be shipped out 3 - 14 business days after purchase. Once shipped you should receive a confirmation and tracking code. Please keep in mind if your shipment is outside of North America transit times may vary due to customs delays.

Are there any refunds?

No. All sales are final sale, unless stated otherwise. 

Does B4thedark cover custom fees?

B4thedark is not responsible for any customs and duties that may incurred on international shipments as these are the responsibility of the purchaser. 

I never received my confirmation or tracking code.

Check your spam email. If not there, please reach out to inquiriesb4@gmail.com

How do I contact customer service?

If you encounter any issues with your shipment or are having issues completing your order please reach out to @b4thedark on Instagram or E-mail inquiriesb4@gmail.com and we’ll try to get back to you as soon as possible.

Can I exchange an item?

We do not do exchanges. Please ensure the items in your cart are the correct items & sizes. There is a sizing chart available on each item for any sizing concerns. 

Can I return an item?

We accept returns in exchange for store credit. All returns must be sent back in their original condition and packaging (unwashed, unworn and undamaged)

Do you ship worldwide ?

Yes.

How much is shipping?

Shipping cost may vary. International shipping may cost up to $25CAD and local shipping can cost up to $15CAD.

I received the wrong order.

If you received the wrong order please put the order back in the packaging and contact inquiriesb4@gmail.com immediately.

Have a question we didn't answer?

Don’t hesitate to reach out to us at via DM on Instagram @b4thedark or email us at inquiriesb4@gmail.com for additional questions and concerns. Please allow 1-4 business days to respond to email inquires.